Privacy Policy

Effective Date: July 21, 2025

Last Updated: July 21, 2025

Company Name: Rajmanmahi Solutions Pvt. Ltd.

App Name: TrainYou

Contact Email: connect@trainyou.co

1. Introduction

Rajmanmahi Solutions Pvt. Ltd., a company incorporated under the laws of India, values your privacy and is committed to protecting your personal information in accordance with applicable data protection laws. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of information when you use our mobile application, "TrainYou," available on the Google Play Store.

This policy applies to all categories of users, including Trainers, Institutes/Vendors, and TrainYou Administrators. It aims to provide transparency about how we handle your information and the controls available to you. By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with the terms of this Policy, you should refrain from using the App.

2. Information We Collect

2.1 Trainers

We collect information directly from Trainers to help them create meaningful profiles and apply for relevant training opportunities:

• Personal Information: Full name, contact email, phone number, and optionally a display name (canonical name) for privacy and branding purposes.
• Professional Details: Information such as teaching subjects, areas of specialization, academic qualifications, certifications, years of experience, and preferred training time slots.
• Multimedia Submissions: Trainers may optionally submit voice recordings to personalize their profiles and improve chances of selection by training providers.
• Usage Data: Includes timestamps of logins, profile modifications, training applications submitted, and other in-app behavior.

This information enables a functional and personalized experience for Trainers while helping us match them with relevant training engagements.

2.2 Institutes/Vendors

For training institutions and vendors who post requirements:

• Organizational Data: Business or institution name, official contact details, trainings offered, organization registration status, GST number (if applicable), and other relevant business credentials.
• Training Requirement Data: Details such as training subject, curriculum outline, delivery mode (online/offline/hybrid), and scheduling preferences.
• Usage Patterns: Includes training requests posted, changes made to existing requests, interactions with Trainer profiles, and history of engagements.

These details facilitate seamless collaboration between Trainers and training providers and help maintain a repository of verified opportunities.

2.3 TrainYou Administrators

Administrators are responsible for ensuring that the platform runs smoothly and in accordance with policies. Information collected includes:

• Admin Credentials: Names, emails, and securely stored login credentials for authorized access to the administrative backend.
• Operational Data: Logs related to monitoring chats, managing content, approving or rejecting profiles, resolving disputes, and enforcing community standards.

This administrative access is governed strictly to avoid misuse, and logs are maintained to ensure accountability.

2.4 Other Data

Additional data may be collected automatically or via integrations:

• Device Metadata: Information like IP address, device ID, OS type and version, mobile network, and browser type, used to enhance security and user experience.
• Analytics Data: With the use of analytics tools (like Google Analytics or Firebase), we collect anonymized data regarding app navigation, time spent on screens, and crash reports.

This anonymous data is used solely for improving App stability, performance, and usability.

3. Purpose of Data Collection and Use

We collect your information only when there is a lawful basis and for the following explicitly defined purposes:

• To Operate and Maintain the App: Ensure a smooth experience across different user roles, enable Trainers to apply and Institutes to post, and empower Admins to monitor and maintain service quality.
• Profile Creation and Customization: Allow you to build, update, and showcase your professional or business profiles to facilitate better engagement.
• Intelligent Matching and Notifications: Match Trainers with relevant training opportunities and notify users about important events or application statuses.
• Platform Integrity and Abuse Prevention: Enable our Admins to verify profiles, moderate content, and detect fraud or misrepresentation.
• User Support and Feedback: Respond to your queries, resolve issues, and collect user suggestions for feature improvements.
• Legal and Regulatory Compliance: Ensure the App complies with Indian laws, including data retention, consent, and data processing requirements under the Information Technology (IT) Act and GDPR (if applicable).

We strictly avoid using your data for marketing or advertising purposes unless explicitly consented.

4. Legal Basis for Processing

Your personal data is processed on the following lawful bases:

• Consent: For optional features like voice uploads, or when required under applicable law.
• Contractual Necessity: To fulfill services as defined in our Terms of Use, especially for Trainers and Institutes engaging in formal interactions.
• Legal Obligation: When necessary for regulatory compliance, such as for audit or tax purposes.
• Legitimate Interests: For platform monitoring, data analytics, fraud detection, and service improvement, where these do not override your fundamental rights.

5. Data Sharing and Disclosure

Your personal data will not be sold, rented, or disclosed to any third party except as described below:

5.1 With Service Providers

We may share data with third-party vendors providing services such as:

• Cloud hosting
• Security monitoring
• Crash analytics
• Customer support platforms

These vendors are bound by strict data processing agreements and are obligated to use the information solely for providing contracted services.

5.2 Legal Compliance

We may disclose information:

• To respond to legal process such as subpoenas, court orders, or lawful requests by public authorities.
• To investigate or prevent fraud, abuse, or violations of our Terms of Service.

5.3 Corporate Transactions

In the case of mergers, acquisitions, or asset transfers, your data may be part of the transferred assets. You will be notified prior to any such transfer.

6. Data Storage and Security

We employ robust industry-standard security measures including:

• Transport Layer Security (TLS) to encrypt data in transit.
• Secure Socket Layers (SSL) for web-based interactions.
• Role-based access to limit user-level data access.
• Regular system audits to identify vulnerabilities.

Despite these measures, no digital storage or transmission is entirely immune to risk. Users are encouraged to maintain strong passwords and practice safe digital habits. Hence it is impossible to promise that your data cannot be stolen or leaked. You are not supposed to store data that is extremely sensitive in nature.

7. Data Retention Policy

We store your personal information only as long as necessary for the purposes defined in this Policy, or as required by applicable laws.

• Trainer and Vendor data is stored for the life of the account or until a deletion request is received.
• Administrative logs are maintained for audit and compliance for a reasonable time.
• Anonymized usage data may be retained indefinitely for analytical reporting and product development.

On deletion, your data is either securely removed or anonymized beyond recovery.

8. Your Rights

At Rajmanmahi Solutions Pvt. Ltd., we believe that you have full control over your personal data, and we are committed to upholding your rights as outlined under applicable data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and where applicable, the General Data Protection Regulation (GDPR).

You have the following rights with respect to the personal information we collect and process about you:

• Right to Access: You have the right to request a confirmation of whether or not we are processing your personal data. If we are, you may request a copy of the personal data we hold about you. This includes information such as your profile details, usage records, and any data shared with third-party processors. This helps you verify what information we have and how it is being used.
• Right to Rectification: If you believe that any of the personal data we hold about you is inaccurate, outdated, or incomplete, you have the right to request correction. You may directly edit your profile data through the App, or you may contact us to make corrections on your behalf. We are obligated to correct inaccurate information without undue delay.
• Right to Erasure (Right to be Forgotten): You may request the permanent deletion of your personal data when:
  • The data is no longer needed for the purpose for which it was collected;
  • You withdraw your consent (where applicable);
  • You object to the processing and there are no overriding legitimate grounds;
  • The data has been unlawfully processed.
  Please note that we may retain certain information for legal compliance, dispute resolution, and enforcement of our terms, as permitted under applicable law.
• Right to Restriction of Processing: You may request that we restrict or temporarily suspend processing of your personal data under the following circumstances:
  • When you contest the accuracy of the data (while we verify it);
  • If the processing is unlawful, you do not want the data deleted;
  • When we no longer need the data, but you require it for legal claims;
  • If you object to processing pending verification of our legitimate grounds.
  During this period, we will only store your data and not use it for any other purpose unless legally required.
• Platform Rights to Manage Data: TechShilaMind reserves the right to block, restrict, or delete any user’s personal data or posted content if it is found to be in violation of our Terms of Service, Privacy Policy, community guidelines, or applicable laws. This may include—but is not limited to—cases involving misuse, illegal activity, spam, offensive material, or threats to platform security or integrity.

How to Exercise Your Rights

To exercise any of the above rights, please contact us at:

Email: connect@trainyou.co

We aim to acknowledge your request within 7 working days and respond in full within the timelines required under applicable law, typically 30 days.

We may request identity verification to protect your data from unauthorized access or alteration. There is no fee for exercising your rights, unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.

9. Children’s Privacy

TrainYou is intended for use by individuals aged 13 and above. We do not knowingly collect data from children under 13. If such data has been inadvertently collected, parents or guardians may contact us for prompt deletion.

10. Cross-Border Data Transfers

Your data may be processed or stored on servers located in India or other jurisdictions. In case of international data transfer, we ensure:

• Compliance with applicable Indian and foreign data protection regulations.
• Adequate safeguards like encryption and access controls.

11. Third-Party Integrations

The App may utilize trusted third-party tools and SDKs such as:

• Google Analytics / Firebase: For usage insights and crash tracking.
• Cloud Infrastructure Providers: For hosting and data storage.
• Payment Gateways (if applicable): For any future integrated payment features.

Each third-party platform maintains its own privacy policy, and we ensure all third-party integrations comply with relevant standards.

12. Consent for Collection

We collect sensitive information—such as voice recordings and professional certifications—only with your explicit and informed consent. This consent is obtained through clear opt-in mechanisms, such as checkboxes and consent prompts within the app interface. By accepting our Privacy Policy, you authorize us to store and utilize such data for purposes related to service quality, personalization, and platform enhancement. You may withdraw your consent at any time by adjusting your app settings or by deleting your account.

13. Compliance with Indian Data Privacy Laws

As a registered Indian company, we comply with:

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• IT Act, 2000, and any amendments thereto

We adhere to the principles of purpose limitation, data minimization, transparency, and user choice.

14. Google Play Store Data Safety Compliance

To comply with Google Play’s Data Safety section, we affirm the following:

• What We Collect: Identity, usage, and optional profile-related data.
• How We Use It: Only for operating, maintaining, and improving the platform.
• With Whom We Share It: Trusted processors under strict confidentiality agreements.
• Security Protocols: Encrypted transmission, secure storage, and limited internal access.
• User Rights: You have full control to view, edit, delete, or restrict your data.
• User Responsibility for Misuse: Any onboarded entity—including Trainers, Institutes/Vendors, or any user accounts created by them through the platform—shall be solely responsible for any misuse of the App’s features, tools, or functionalities. Rajmanmahi Solutions Pvt. Ltd. shall not be held liable for any unauthorized, illegal, or unethical actions carried out by such users. It is the responsibility of each entity to ensure that their use of the platform remains compliant with applicable laws, our Terms of Service, and community guidelines.

15. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in legal obligations, user feedback, or service enhancements. Major updates will be communicated through:

• In-app alerts or banners
• Email notifications (where available)

We encourage users to review this Policy regularly. Continued use of the App after updates signifies acceptance of the revised terms.

16. Contact and Grievance Redressal

For inquiries, requests, or grievances related to your personal data or this Privacy Policy, please contact our Designated Grievance Officer:

Rajmanmahi Solutions Pvt. Ltd.
Email: connect@trainyou.co

We aim to acknowledge and respond to all grievances within 30 days as mandated by Rule 5(9) of the IT Rules, 2011.